Worktree blog

Practical notes for business and operations leaders.

Clear thinking for teams deciding where AI can help, how a workflow should be controlled, and what it takes to keep useful work running.

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August 15, 2026/Workflow design

What IBM's $4.5 billion AI transformation says about redesigning work

IBM's Client Zero program is a useful case because its reported gains came from redesigning work across process, data, automation, AI and operating ownership—not from treating model selection as the transformation.